Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2–5 business days after payment has been received.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that processing times may be extended during new releases, limited drops, holidays, or periods of high demand.
UK Shipping
We offer shipping within the United Kingdom.
Delivery times are estimates and begin once your order has been dispatched. While we aim to deliver your order within the estimated timeframe, delivery times may vary depending on the shipping provider and circumstances outside of our control.
International Shipping
International shipping may be available to selected locations.
Delivery times vary depending on the destination and shipping provider. Customers outside the UK are responsible for any customs duties, import taxes, or additional charges applied by their country.
Tracking Information
Where tracking is available, your tracking details will be sent to you once your order has been dispatched.
Please allow time for tracking information to update after your order has been shipped.
Delays
Dzoy is not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, weather conditions, or circumstances outside of our control.
If your order has not arrived within the expected delivery timeframe, please contact us at: